Refund Policy

Evnto processes two types of payments: subscription fees paid by school institutions for platform access, and event registration fees paid by students, parents, or staff for school events. Each type is governed by different refund rules as described below.

All payments on Evnto are processed through Cashfree, a third-party payment gateway. Refunds are subject to Cashfree's processing timelines and policies in addition to those stated here.

Subscription fees are paid by schools to access the Evnto platform. These fees are charged based on the selected plan (monthly or annual) and are governed by the following rules:

• Annual Plans: Refunds may be requested within 7 days of the initial subscription purchase if the platform has not been meaningfully used. No refunds are provided for annual renewals.
• Monthly Plans: Monthly subscriptions are non-refundable. You may cancel at any time to prevent future billing; however, the current billing period will not be refunded.
• Upgrades/Downgrades: Plan changes take effect at the next billing cycle. Prorated refunds for mid-cycle plan changes are not provided.

If you believe you were charged in error, please contact us within 14 days of the charge and we will investigate promptly.

Event registration fees are collected on behalf of the school organising the event. Refund eligibility for these payments is determined by the school's own refund policy, which may vary per event.

Evnto serves as the payment facilitator and cannot independently issue refunds for event fees without the school's authorisation. If you need a refund for an event registration, you should contact the school directly through the event page or via their listed contact information.

Schools using Evnto can configure their refund policy per event and issue refunds through their admin dashboard.

You may be eligible for a refund in the following circumstances:

• A subscription charge was processed in error (e.g., duplicate payment or billing after cancellation)
• A new annual subscription is cancelled within 7 days with minimal platform usage
• An event is cancelled by the organising school
• Technical failure on our platform prevented you from accessing a paid service

Refunds are evaluated on a case-by-case basis. We reserve the right to decline refund requests that do not meet the criteria above.

To request a refund:

• Subscription refunds: Contact Evnto support through your owner dashboard within the eligibility window, providing your account details and reason for the request.
• Event registration refunds: Contact the school directly through the event page. If the school is unresponsive, you may escalate to Evnto support with details of the event and registration.

Please include your payment reference number (available in your transaction history) when contacting us, as this helps us locate and process your request faster.

Once a refund is approved:

• Refunds are initiated within 3–5 business days of approval
• The amount will appear back in your original payment method within 5–10 business days, depending on your bank or card issuer
• UPI and net banking refunds are typically faster than card refunds

Processing times are governed by Cashfree and your bank and are outside Evnto's direct control.

The following are not eligible for refunds:

• Monthly subscription fees for the current billing period
• Annual subscription renewals
• Fees for plan upgrades already consumed
• Event registration fees where the event has already taken place
• Platform fees or payment processing charges
• Any fees associated with accounts suspended for Terms of Service violations

If you believe a charge is unauthorised or was made in error, please contact us before initiating a chargeback with your bank. Chargebacks that are filed before contacting Evnto support may result in account suspension pending investigation.

We are committed to resolving all legitimate disputes fairly and promptly. Most billing issues can be resolved by contacting our support team directly.

For refund requests or billing inquiries, please contact us through the support channel in your dashboard. Include your account email, payment reference number, and a brief description of your request.